Context

• Demand for urgent care exploded during the pandemic, and urgent care clinics have become critical components in the healthcare services value chain.
  
  
• Urgent care solutions provider’s key strategic goal is to capitalize on this demand to become one of the largest urgent care providers. 
  
  
• However, pandemic-driven surge for urgent care exposed multiple issues in Urgent care solutions provider’s operations like no digital engagement with patients, no telemedicine solution, poor operational insights to manage business, lack of unified view of business.
  
  
• Concerned about Urgent care solutions provider’s suboptimal technology infrastructure, and fragmented technology investments, the executive team invited PeerIslands to define and execute a modern technology strategy. 

Solution

• Designed and delivered a digital front door solution utilizing Azure PaaS, MERN Stack, Flowable and Twilio.
  
  
• Developed a custom telemedicine solution to enable virtual visits.
  
  
• Utilized MongoDB charts to deliver operational analytics​.
  
  
• Real time integration with Urgent care solutions provider’s EMR systems utilizing Kafka.
  
  
• Building out a modern platform that integrated operational data with payments, marketing, EMR and RCM data.