Modern Mobile App for Home Healthcare Provider

In this case study, PeerIslands helped a leading home healthcare provider restructure their technological roadmap and reposition relationships with a key insurance customer.

Business Metrics Boost

Improvement in key business metrics like Nurse utilization, customer onboarding and member self service

Enhanced Positioning

Our platform significantly improved client positioning, boosting competitiveness and customer appeal.

Swift Onboarding

New client onboarding reduced from 6 months to few hours with low/no dependency on technology expertise

Seamless Integration

We enabled risk mitigated transition by closely integrating with existing platform

Context

Business hampered by disparate home grown and COTS solutions.
Customer was struggling with extended customer onboarding time, inability to rapidly intake new file formats & tests, talent attrition due to unwieldy software, scale issues causing inability to process incoming files and legacy technology that stifled development velocity.
Customer was looking to fundamentally reimagine their technology landscape to provide differentiated customer experience.

Solution

End-to-end transformation partner.
Improvement in key business metrics like Nurse utilization, customer onboarding and member self service
Rapidly delivered MVP in less than 3 months.
Parallel development across 3 tracks – state of art data ingestion platform, mobile app for nurse practitioners and self signup workflow for members.

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Name

Company and Designation

Solution

End-to-end transformation partner.
Involved in technology roadmap definition, development and roll out of Newco platform.
Rapidly delivered MVP in less than 3 months.
Parallel development across 3 tracks - state of art data ingestion platform, mobile app for nurse practitioners and self signup workflow for members.